[{"_1":2,"_175":-5,"_176":-5},"loaderData",{"_3":4,"_9":10},"sub-layout",{"_5":6,"_7":8},"inIframe",false,"language","en","article",{"_9":11,"_78":79,"_49":50,"_83":48,"_84":85,"_7":8,"_173":174},{"_12":13,"_14":15,"_16":17,"_18":-5,"_19":20,"_21":22,"_23":24,"_30":31,"_32":-5,"_33":34,"_35":36,"_41":42,"_49":50,"_51":52,"_53":54},"id",4856,"type","CONTENT","status","PUBLISHED","comment","attributes",[],"usageCount",0,"viewsContextCount",[25],{"_26":27,"_28":29},"viewContext","FROM_NAVIGATION","count",90,"searchFrequency",113,"lastUseDate","lastViewDate","2025-08-30T07:51:57.86+02:00","categories",[37],{"_12":38,"_39":40},408,"name","EN","sections",[43,46],{"_12":44,"_39":45},2533,"Deliveries",{"_12":47,"_39":48},2517,"Deliveries and keys","relatedArticles",[],"feedback",[],"content",[55],{"_7":8,"_56":57,"_58":59,"_60":61,"_62":-5,"_63":64,"_65":-5,"_66":67,"_19":68,"_71":-5,"_72":73,"_74":75,"_76":77},"question","If your delivery has not arrived?","answer","

If your delivery has not arrived by 17:00, please call us at 70260066.

We are available to assist over the phone until 18:00 on delivery days (17:00 on Fridays).

If you can only reach out after phone service hours, you are welcome to email us at hej@aarstiderne.com or call us the following day.

","snippet","If your delivery has not arrived by 17:00, please call us at 70260066.","decisionTree","contentType","HTML","expiryDate","lastModifiedDate","2025-06-30T13:35:33.723+00:00",[69,17,70],"VISIBLE","HAS_NOT_EXPIRED","tags","ignoredTags",[],"attachments",[],"alternativeViews",[],"breadcrumbItems",[80,82],{"_12":44,"_81":45,"_14":41},"label",{"_12":47,"_81":48,"_14":41},"sectionName","sectionArticles",[86,94,100,106,112,118,124,130,136,142,147,153,159,165,171],{"_12":87,"_56":88,"_60":89,"_90":-7,"_66":91,"_92":93},4849,"Access to your building","When you enter your address in connection with your first order or by changing your current address, you will be able to see if we already have access to your building.","category","2025-06-30T13:26:21.803+00:00","url","/en/articles/4849-access-to-your-building",{"_12":95,"_56":96,"_60":97,"_90":-7,"_66":98,"_92":99},4844,"Dropping off a key","Feel free to visit us and drop off your key at our farm shop. Please ensure you attach a note to the key with your customer number or the phone number associated with your profile.","2025-08-06T09:53:55.28+00:00","/en/articles/4844-dropping-off-a-key",{"_12":101,"_56":102,"_60":103,"_90":-7,"_66":104,"_92":105},4850,"BEKEY","If you live in Sjælland and your building have BEKEY installed in the door phone system, we can use it to deliver your orders simply and safely inside.","2025-06-30T13:27:01.41+00:00","/en/articles/4850-bekey",{"_12":107,"_56":108,"_60":109,"_90":-7,"_66":110,"_92":111},4848,"If we already have access to your building","As a general rule, you do not need to send a key if we already have access to your building. ","2025-06-30T13:27:12.617+00:00","/en/articles/4848-if-we-already-have-access-to-your-building",{"_12":113,"_56":114,"_60":115,"_90":-7,"_66":116,"_92":117},4847,"Registering a door code","You can register a door code with us as an alternative to a key. When prompted about how the entrance is secured, just select 'KODE' (CODE) and then enter the code in the 'Indtast kode' (enter code) field.","2025-06-30T13:27:29.71+00:00","/en/articles/4847-registering-a-door-code",{"_12":119,"_56":120,"_60":121,"_90":-7,"_66":122,"_92":123},4845,"Registration of a key","After you have sent or delivered your key to us, please allow up to 3 weeks for us to process the registration and coordinate with the relevant distribution partner.","2025-06-30T13:27:50.73+00:00","/en/articles/4845-registration-of-a-key",{"_12":125,"_56":126,"_60":127,"_90":-7,"_66":128,"_92":129},4846,"Returning a key","If you want your key back, please contact us at 70260066 or write to hej@aarstiderne.com . We will promptly initiate the process of sending your key back.","2025-06-30T13:32:50.373+00:00","/en/articles/4846-returning-a-key",{"_12":131,"_56":132,"_60":133,"_90":-7,"_66":134,"_92":135},4843,"Sending us a key","A guide to providing us with a key 🔑 1. Affix the key to cardboard, ensuring it will not pierce the envelope. 2. Note your customer number on the cardboard. 3. Place it in a securely sealed envelope. Please refrain from writing your addres","2025-06-30T12:54:46.55+00:00","/en/articles/4843-sending-us-a-key",{"_12":137,"_56":138,"_60":139,"_90":-7,"_66":140,"_92":141},4842,"Why do you need a key to deliver?","We deliver between 00.00-17.00. Therefore, we need a key to enter your building without your assistance","2025-06-30T13:33:28.317+00:00","/en/articles/4842-why-do-you-need-a-key-to-deliver",{"_12":143,"_56":88,"_60":144,"_90":-7,"_66":145,"_92":146},4855,"If your building has a locked entrance we need access to ensure your delivery will arrive smoothly.","2025-06-30T13:34:01.44+00:00","/en/articles/4855-access-to-your-building",{"_12":148,"_56":149,"_60":150,"_90":-7,"_66":151,"_92":152},4851,"Delivering your order","Your order will be placed at your chosen delivery location within our delivery hours .","2025-06-30T13:34:16.567+00:00","/en/articles/4851-delivering-your-order",{"_12":154,"_56":155,"_60":156,"_90":-7,"_66":157,"_92":158},4854,"Delivery days","If you do not yet have an account with us, you can do the following to see possible delivery days:","2025-06-30T13:34:30.65+00:00","/en/articles/4854-delivery-days",{"_12":160,"_56":161,"_60":162,"_90":-7,"_66":163,"_92":164},4852,"Delivery hours","We deliver between 00:01-17:00 on your chosen delivery day.","2025-06-30T13:35:00.893+00:00","/en/articles/4852-delivery-hours",{"_12":166,"_56":167,"_60":168,"_90":-7,"_66":169,"_92":170},4853,"Delivery location","We place your delivery at your chosen delivery location.","2025-06-30T13:35:13.24+00:00","/en/articles/4853-delivery-location",{"_12":13,"_56":57,"_60":61,"_90":-7,"_66":67,"_92":172},"/en/articles/4856-if-your-delivery-has-not-arrived","origin","https://kundeservice.aarstiderne.com","actionData","errors"]