[{"_1":2,"_184":-5,"_185":-5},"loaderData",{"_3":4,"_9":10},"sub-layout",{"_5":6,"_7":8},"inIframe",false,"language","en","category",{"_11":12,"_30":31,"_7":8,"_182":183},"section",{"_13":14,"_15":16,"_17":18,"_19":-5,"_20":21},"id",2517,"name","Deliveries and keys","articleCount",15,"articles","subSections",[22,26],{"_13":23,"_15":24,"_19":-5,"_20":25},2532,"Keys",[],{"_13":27,"_15":28,"_19":-5,"_20":29},2533,"Deliveries",[],"subSectionsWithArticles",[32,127],{"_13":23,"_15":24,"_19":33,"_20":25},[34,55,64,73,82,91,100,109,118],{"_13":35,"_36":37,"_38":39,"_40":41,"_42":43},4842,"status","PUBLISHED","attributes",[],"usageCount",0,"content",[44],{"_7":8,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54},"question","Why do you need a key to deliver?","answer","

We deliver between 00.00-17.00. Therefore, we need a key to enter your building without your assistance

We will enter your building and place your order outside your apartment door and are not able to place the delivery elsewhere.

Read more about handing in or sending your key.

","snippet","We deliver between 00.00-17.00. Therefore, we need a key to enter your building without your assistance","contentType","HTML","lastModifiedDate","2025-06-30T13:33:28.317+00:00",{"_13":56,"_36":37,"_38":57,"_40":41,"_42":58},4843,[],[59],{"_7":8,"_45":60,"_47":61,"_49":62,"_51":52,"_53":63},"Sending us a key","

A guide to providing us with a key 🔑

1. Affix the key to cardboard, ensuring it will not pierce the envelope.

2. Note your customer number on the cardboard.

3. Place it in a securely sealed envelope. Please refrain from writing your address on it!

Send the key to:
Aarstiderne A/S
Krogerupvej 3C
3050 Humlebæk
Att.: Samtalerne

We advise opting for express mail. Please allow up to 3 weeks from dispatch for the key to be activated by our distribution partner.

You are even welcome to stop by our farm shop at the aforementioned address to drop off your key.

Once we have logged your key into our system and it is set for use with our distributor, a confirmation email will be sent to you. If you have a subscription, your deliveries will commence on the delivery day stated in the confirmation.

","A guide to providing us with a key 🔑 1. Affix the key to cardboard, ensuring it will not pierce the envelope. 2. Note your customer number on the cardboard. 3. Place it in a securely sealed envelope. Please refrain from writing your addres","2025-06-30T12:54:46.55+00:00",{"_13":65,"_36":37,"_38":66,"_40":41,"_42":67},4844,[],[68],{"_7":8,"_45":69,"_47":70,"_49":71,"_51":52,"_53":72},"Dropping off a key","

Feel free to visit us and drop off your key at our farm shop. Please ensure you attach a note to the key with your customer number or the phone number associated with your profile.

Visit our farm shop during business hours:

Krogerup Avlsg¨aard

Krogerupvej 3

3050 Humlebæk

If mailing the key is more convenient for you, find the instructions here.

Once we have logged your key into our system and it is set for use with our distributor, a confirmation email will be sent to you. If you have a subscription, your deliveries will commence on the delivery day stated in the confirmation.

","Feel free to visit us and drop off your key at our farm shop. Please ensure you attach a note to the key with your customer number or the phone number associated with your profile.","2025-08-06T09:53:55.28+00:00",{"_13":74,"_36":37,"_38":75,"_40":41,"_42":76},4845,[],[77],{"_7":8,"_45":78,"_47":79,"_49":80,"_51":52,"_53":81},"Registration of a key","

After you have sent or delivered your key to us, please allow up to 3 weeks for us to process the registration and coordinate with the relevant distribution partner.

Once the key is registered a confirmation email will be sent to you. If you have a subscription, your deliveries will commence on the delivery day stated in that confirmation.

","After you have sent or delivered your key to us, please allow up to 3 weeks for us to process the registration and coordinate with the relevant distribution partner.","2025-06-30T13:27:50.73+00:00",{"_13":83,"_36":37,"_38":84,"_40":41,"_42":85},4846,[],[86],{"_7":8,"_45":87,"_47":88,"_49":89,"_51":52,"_53":90},"Returning a key","

If you want your key back, please contact us at 70260066 or write to hej@aarstiderne.com . We will promptly initiate the process of sending your key back.

You can expect the key to arrive in your mailbox within a maximum of 3 weeks.

","If you want your key back, please contact us at 70260066 or write to hej@aarstiderne.com . We will promptly initiate the process of sending your key back.","2025-06-30T13:32:50.373+00:00",{"_13":92,"_36":37,"_38":93,"_40":41,"_42":94},4847,[],[95],{"_7":8,"_45":96,"_47":97,"_49":98,"_51":52,"_53":99},"Registering a door code","

You can register a door code with us as an alternative to a key. When prompted about how the entrance is secured, just select 'KODE' (CODE) and then enter the code in the 'Indtast kode' (enter code) field.

","You can register a door code with us as an alternative to a key. When prompted about how the entrance is secured, just select 'KODE' (CODE) and then enter the code in the 'Indtast kode' (enter code) field.","2025-06-30T13:27:29.71+00:00",{"_13":101,"_36":37,"_38":102,"_40":41,"_42":103},4848,[],[104],{"_7":8,"_45":105,"_47":106,"_49":107,"_51":52,"_53":108},"If we already have access to your building","

As a general rule, you do not need to send a key if we already have access to your building.

If we have to send the original key back to its owner, we will contact you and ask if you might have the option of sending us a new one.

Read more about how to send or deliver your key to us.

","As a general rule, you do not need to send a key if we already have access to your building. ","2025-06-30T13:27:12.617+00:00",{"_13":110,"_36":37,"_38":111,"_40":41,"_42":112},4849,[],[113],{"_7":8,"_45":114,"_47":115,"_49":116,"_51":52,"_53":117},"Access to your building","

When you enter your address in connection with your first order or by changing your current address, you will be able to see if we already have access to your building.

If not. please send us a key at your earliest convenience or call us if another key for a neighbouring building might also work for yours.

","When you enter your address in connection with your first order or by changing your current address, you will be able to see if we already have access to your building.","2025-06-30T13:26:21.803+00:00",{"_13":119,"_36":37,"_38":120,"_40":41,"_42":121},4850,[],[122],{"_7":8,"_45":123,"_47":124,"_49":125,"_51":52,"_53":126},"BEKEY","

If you live in Sjælland and your building have BEKEY installed in the door phone system, we can use it to deliver your orders simply and safely inside.

When entering your address our system automatically registers whether we have access with BEKEY. In that case you do not need to send a key.

What is BEKEY? BEKEY is a digital chip connected to the door phone system.

Our distributor is granted access using an app on his phone that works as a digital and encrypted key. Security is ensured, as access is only granted in accordance with Aarstiderne's delivery schedules.

If you want to use BEKEY in your building, you can read more about the solution on BEKEY's website . You can also contact your owner/cooperative association or administrator and ask if it is possible to get the solution. Installation and maintenance is simple and free.

","If you live in Sjælland and your building have BEKEY installed in the door phone system, we can use it to deliver your orders simply and safely inside.","2025-06-30T13:27:01.41+00:00",{"_13":27,"_15":28,"_19":128,"_20":29},[129,138,147,156,165,173],{"_13":130,"_36":37,"_38":131,"_40":41,"_42":132},4851,[],[133],{"_7":8,"_45":134,"_47":135,"_49":136,"_51":52,"_53":137},"Delivering your order","

Your order will be placed at your chosen delivery location within our delivery hours .

For deliveries in locked buildings, we require access to your building. If we do not already have access, please send us a key at your earliest convenience.

Additionally, if you have any empty boxes from past deliveries, kindly leave them at the delivery location the evening before your next delivery, so we can pick them up for reuse.

","Your order will be placed at your chosen delivery location within our delivery hours .","2025-06-30T13:34:16.567+00:00",{"_13":139,"_36":37,"_38":140,"_40":41,"_42":141},4852,[],[142],{"_7":8,"_45":143,"_47":144,"_49":145,"_51":52,"_53":146},"Delivery hours","

We deliver between 00:01-17:00 on your chosen delivery day.

At times you might notice that your box arrives either earlier or later than usual. This variation is generally due to the scheduled route for the day, which can vary due to various factors like number of deliveries and the starting point.

","We deliver between 00:01-17:00 on your chosen delivery day.","2025-06-30T13:35:00.893+00:00",{"_13":148,"_36":37,"_38":149,"_40":41,"_42":150},4853,[],[151],{"_7":8,"_45":152,"_47":153,"_49":154,"_51":52,"_53":155},"Delivery location","

We place your delivery at your chosen delivery location.

When you enter your address, you will be given the opportunity to choose between various locations.

If needed you can change the delivery location on your account on the website.

We will always deliver in front of your apartment door if you live in a locked building that we have access to.

Read more about our delivery hours here

","We place your delivery at your chosen delivery location.","2025-06-30T13:35:13.24+00:00",{"_13":157,"_36":37,"_38":158,"_40":41,"_42":159},4854,[],[160],{"_7":8,"_45":161,"_47":162,"_49":163,"_51":52,"_53":164},"Delivery days","

The possible delivery days depend on where you live.

In most places we can deliver on Mondays , Wednesdays and Fridays . In many places we also deliver on Sundays .

Please note that not all items can be delivered on each delivery day. For example, meal boxes cannot be delivered on Fridays. The possible delivery days for the various products can be seen when placing the order.

If you do not yet have an account with us, you can do the following to see possible delivery days:

1) Go to the front page of our website.

2) Scroll down the page a bit until you see this box:

3) Click 'Tjek en anden adresse' (check another address) and this box will pop up:

4) Enter the street name and the post code for the desired delivery address and select it from the list.

5) The possible delivery days for the specific address will appear as shown below;

If you already have an account, you can see the possible delivery days on your delivery overview as well as by your address.

","If you do not yet have an account with us, you can do the following to see possible delivery days:","2025-06-30T13:34:30.65+00:00",{"_13":166,"_36":37,"_38":167,"_40":41,"_42":168},4855,[],[169],{"_7":8,"_45":114,"_47":170,"_49":171,"_51":52,"_53":172},"

If your building has a locked entrance we need access to ensure your delivery will arrive smoothly.

Upon noting that your building entrance is locked while placing your order, our system will check if we already have access.
If we do not already have access to your building, please send us a key or a chip at your earliest convenience. If you believe that we might have access to neighbouring buildings using the same key please let us explore that option for you.
If you use a door code for your building, just enter it in the designated door code field.

","If your building has a locked entrance we need access to ensure your delivery will arrive smoothly.","2025-06-30T13:34:01.44+00:00",{"_13":174,"_36":37,"_38":175,"_40":41,"_42":176},4856,[],[177],{"_7":8,"_45":178,"_47":179,"_49":180,"_51":52,"_53":181},"If your delivery has not arrived?","

If your delivery has not arrived by 17:00, please call us at 70260066.

We are available to assist over the phone until 18:00 on delivery days (17:00 on Fridays).

If you can only reach out after phone service hours, you are welcome to email us at hej@aarstiderne.com or call us the following day.

","If your delivery has not arrived by 17:00, please call us at 70260066.","2025-06-30T13:35:33.723+00:00","origin","https://kundeservice.aarstiderne.com","actionData","errors"]