[{"_1":2,"_223":-5,"_224":-5},"loaderData",{"_3":4,"_9":10},"sub-layout",{"_5":6,"_7":8},"inIframe",false,"language","en","category",{"_11":12,"_38":39,"_7":8,"_221":222},"section",{"_13":14,"_15":16,"_17":18,"_19":-5,"_20":21},"id",2512,"name","Orders","articleCount",17,"articles","subSections",[22,26,30,34],{"_13":23,"_15":24,"_19":-5,"_20":25},2528,"New orders",[],{"_13":27,"_15":28,"_19":-5,"_20":29},2529,"Changing your order",[],{"_13":31,"_15":32,"_19":-5,"_20":33},2530,"Cancelling orders",[],{"_13":35,"_15":36,"_19":-5,"_20":37},2531,"Gift cards",[],"subSectionsWithArticles",[40,98,145,192],{"_13":23,"_15":24,"_19":41,"_20":25},[42,63,72,81,90],{"_13":43,"_44":45,"_46":47,"_48":49,"_50":51},4822,"status","PUBLISHED","attributes",[],"usageCount",0,"content",[52],{"_7":8,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62},"question","How to order a meal box","answer","

You do not need to have an account with us before you order. Your account will be automatically created when you make your first purchase.

To order a meal box, please follow these steps:

Click on 'Måltidskasser\" (meal boxes).. Click on the meal box you wish to order, and then click the 'Vælg' (select) button.

Choose the number of people and days, and decide if you would like to add avocados, fruit and/or snack veggies to your order. Then, click 'Næste' (next).

Decide how often you would like the meal box delivered and select the first delivery date.

Click 'Læg i kurv' (add to basket) and then 'Gå til kurven' (continue to basket).

Click 'Fortsæt til bestilling ' (proceed to order) and enter your details. We use this information to create your account. (If you already have an account and are logged in 'Bekræft køb' (confirm purchase), and you will then see your order on your delivery overview).

You will receive a confirmation email with your order details. If it is your first time ordering, you will also get a welcome email with login information for your account.

","snippet","You do not need to have an account with us before you order. Your account will be automatically created when you make your first purchase.","contentType","HTML","lastModifiedDate","2025-06-30T13:18:46.91+00:00",{"_13":64,"_44":45,"_46":65,"_48":49,"_50":66},4824,[],[67],{"_7":8,"_53":68,"_55":69,"_57":70,"_59":60,"_61":71},"Minimum amount for purchasing groceries","

The minimum amount for purchasing groceries is 99kr. However, if you are a member of Aarstiderne Plus, the minimum amount is 89kr.

The price of meal boxes is not included in this minimum amount.

","The minimum amount for purchasing groceries is 99kr. However, if you are a member of Aarstiderne Plus, the minimum amount is 89kr.","2025-06-30T13:19:53.493+00:00",{"_13":73,"_44":45,"_46":74,"_48":49,"_50":75},4825,[],[76],{"_7":8,"_53":77,"_55":78,"_57":79,"_59":60,"_61":80},"How to order a one-time delivery","

The first time ordering, you can only order a subscription, not a one-time delivery. However, the subscription is not binding, and you can cancel it anytime before the change deadline for your next delivery.

With your first order, you will automatically create an account with us.

Once you have an account, you will also have the option to order a one-time delivery. You can do this by selecting 'En enkelt gang' (one-time) when asked how often you would like the box delivered.

","The first time ordering, you can only order a subscription, not a one-time delivery. However, the subscription is not binding, and you can cancel it anytime before the change deadline for your next delivery.","2025-06-30T13:19:25.22+00:00",{"_13":82,"_44":45,"_46":83,"_48":49,"_50":84},4826,[],[85],{"_7":8,"_53":86,"_55":87,"_57":88,"_59":60,"_61":89},"How to create an account","

On our website:

When you place your first order through the website, an account will be automatically created for you as part of the order process. So, you do not need to have an account beforehand. You will receive a welcome email with your login details, which you can always change in your account settings later if you wish to do so.

In our app:

If you are a new customer and have downloaded our app, go to 'Min side' (my account) and tap on 'Opret dig som kunde' (sign up as a customer). After signing up, you can order anything you would like through the app.

Of course, once you have an account, you can log into the same profile on both the website and the app.

","On our website: ","2025-06-30T13:18:26.35+00:00",{"_13":91,"_44":45,"_46":92,"_48":49,"_50":93},4828,[],[94],{"_7":8,"_53":95,"_55":96,"_57":-5,"_59":60,"_61":97},"Do I need to order a meal box to be able to order groceries? ","You do not need to have an order for a meal box to be able to order groceries.\n\nYou can have your groceries delivered independently at any given delivery day. Please note that the price of the meal box is not included in the minimum amount for purchasing groceries if you order both for the same day.","2025-06-30T13:17:53.42+00:00",{"_13":27,"_15":28,"_19":99,"_20":29},[100,109,118,127,136],{"_13":101,"_44":45,"_46":102,"_48":49,"_50":103},4829,[],[104],{"_7":8,"_53":105,"_55":106,"_57":107,"_59":60,"_61":108},"Deadline for changing meal box orders","

The deadline to make changes* to existing meal box orders depends on the delivery day.

Delivery day	Change deadline
Sunday and Monday	Tuesday at 23:00
Wednesday	Monday at 23:00

*Changes include:

Cancellation
Change of box type
Adjusting the number of people and/or days
Modifying the delivery day
Adding or removing the options: +avocados, +fruit, and +vegetables.

Read about change deadlines for ordered groceries here.

","The deadline to make changes* to existing meal box orders depends on the delivery day.","2025-08-01T08:01:13.8+00:00",{"_13":110,"_44":45,"_46":111,"_48":49,"_50":112},4830,[],[113],{"_7":8,"_53":114,"_55":115,"_57":116,"_59":60,"_61":117},"Deadline for changing orders for groceries","

The deadline for changing* an existing order for groceries depends upon the delivery day:

Delivery day	Deadline
Sunday and Monday	Tuesday 23.00
Wednesday	Monday 10.00
Friday	Wednesday 23.00

*Changes include cancellation, additions to and removals from the order.

Before deadline you can both remove and add groceries for the same order.

Once the deadline is passed, we commence packing your order and you will therefore not be able to neither add nor remove items from it. This means that you will once again need to meet the minimum purchase amount if you wish to buy additional products.

","The deadline for changing* an existing order for groceries depends upon the delivery day:","2025-08-01T07:57:38.833+00:00",{"_13":119,"_44":45,"_46":120,"_48":49,"_50":121},4831,[],[122],{"_7":8,"_53":123,"_55":124,"_57":125,"_59":60,"_61":126},"Changing a delivery address","

If you need your order delivered to a different address, simply add a new delivery address to your account. Please note that this new address will be the default for deliveries until you remove it.

To add a different delivery address, follow these steps:

Click on the 'Profil' (profile) option in the menu.

In the 'Addresser' (addresses) section, you will find your billing and delivery addresses.

Next to these, you will see an option to add an alternative delivery address (benyt alternativ leveringsadresse).

After setting up this new address, we will deliver your orders there until you choose to delete it. Please remember to remove this address from your account when it is no longer needed.

","If you need your order delivered to a different address, simply add a new delivery address to your account. Please note that this new address will be the default for deliveries until you remove it.","2025-06-30T13:20:47.38+00:00",{"_13":128,"_44":45,"_46":129,"_48":49,"_50":130},4832,[],[131],{"_7":8,"_53":132,"_55":133,"_57":134,"_59":60,"_61":135},"Changing your subscription","

If you wish to modify your subscription (e.g. number of days or people, delivery frequency, delivery day or type of box), please follow these steps:

In Our App:

Delete your existing subscription.
Order the desired subscription as a new item: find the box in the app, add it to the basket, and confirm the purchase.

On Our Website:

Log in to your account.
Click on 'Leveringer' (deliveries) - alternatively, you can click on 'Din Side' (Your page) to access your deliveries.
Click 'Redigér abonnement' (edit subscription) next to the subscription you want to modify.
Choose 'Redigér' (edit) beside either 'Måltidskasse' (Meal box), 'Leveringsdag' (Delivery day), or 'Frekvens' (Frequency), depending on the change you want to make.

Please note: The 'Antal per levering' (quantity) option adjusts only the number of boxes you want per delivery, not the number of people per box. To change the number of people, edit the meal box directly.

","If you wish to modify your subscription (e.g. number of days or people, delivery frequency, delivery day or type of box), please follow these steps:","2025-06-30T13:21:04.407+00:00",{"_13":137,"_44":45,"_46":138,"_48":49,"_50":139},4833,[],[140],{"_7":8,"_53":141,"_55":142,"_57":143,"_59":60,"_61":144},"Changing a single meal box","

Whether your meal box is part of a subscription or an individual order please follow these instructions if you wish to modify details (e.g. number of days, people, delivery day, or type of box):

In our App:

Delete the box you intend to modify.
Find the desired box in our app and proceed to checkout. Ensure you select 'En enkelt levering' (single order) and choose the desired delivery day.
Confirm your purchase.

On our website:

Log into your account.
Navigate to 'Leveringer' (deliveries) - alternatively, click on 'Din side' (your page) to access deliveries.
Select the delivery date for the meal box you wish to modify.
Choose 'Redigér vare' (edit item).
Click 'Redigér'(edit) next to either 'Måltidskasse' (meal box) or 'Leveringsdag' (delivery day) according to the change needed.
Click 'Gem' (save) to confirm your changes. Please check the delivery overview to ensure all details are correct.

Please note: The 'Antal per levering' (quantity) option only alters the number of boxes, not the number of people per box. To adjust the number of people, edit the meal box directly.

","Whether your meal box is part of a subscription or an individual order please follow these instructions if you wish to modify details (e.g. number of days, people, delivery day, or type of box):","2025-06-30T12:42:44.32+00:00",{"_13":31,"_15":32,"_19":146,"_20":33},[147,156,165,174,183],{"_13":148,"_44":45,"_46":149,"_48":49,"_50":150},4834,[],[151],{"_7":8,"_53":152,"_55":153,"_57":154,"_59":60,"_61":155},"Cancelling a subscription on our website","

You can cancel your subscription via 'Leveringer' (deliveries) on our website:

1) Log on to your page.

2) Click 'Leveringer' (deliveries).

3) Any active subscriptions will show above the calendar.

4) Click 'Redigér abonnement' (edit subscription).

5) Click 'Slet abonnement' (cancel subscription.

6) Verify that you wish to cancel the subscription by clicking 'Slet abonnementet' (End the subscription).

If you have more subscriptions to cancel follow the same steps for each one of them.

Please note that any single orders on the calendar will not be affected by cancelling subscriptions.

You will receive an email confiming any cancellation or change made on our website, so please read it to make sure that everything is in accordance with your wishes.

","You can cancel your subscription via 'Leveringer' (deliveries) on our website:","2025-06-30T13:24:22.183+00:00",{"_13":157,"_44":45,"_46":158,"_48":49,"_50":159},4835,[],[160],{"_7":8,"_53":161,"_55":162,"_57":163,"_59":60,"_61":164},"Cancelling a subscription in our app","

You can cancel a subscription via your delivery overview in our app.

Open our app
Select 'Min side' (My page).
View your upcoming deliveries. Choose the delivery associated with the subscription you intend to cancel.
Tap the waste bin icon located in the top right corner.
A prompt will appear asking, 'Should the change apply to this delivery only or all deliveries?'. If you wish to cancel the entire subscription, select 'Alle leveringer' (all deliveries).
Your subscription will be cancelled. To cancel additional subscriptions, repeat the same steps for each one.

Please check the delivery overview or your confirmation email to make sure that everything is in accordance with your wishes.

","You can cancel a subscription via your delivery overview in our app.","2025-06-30T13:24:05.18+00:00",{"_13":166,"_44":45,"_46":167,"_48":49,"_50":168},4836,[],[169],{"_7":8,"_53":170,"_55":171,"_57":172,"_59":60,"_61":173},"Cancelling a single meal box on our website","

You can cancel deliveries on our website within the specified deadlines.

Log in to your account.
Navigate to 'Leveringer' (Deliveries). Alternatively, access it through 'Din side' (Your page) followed by 'Leveringer' (Deliveries).
If multiple items are set for delivery on the same day, choose the specific meal box you want to cancel.
Select 'Redigér vare' (Edit item) followed by 'Slet vare' (Delete item).
Confirm the cancellation by pressing 'Slet' (Delete). (Repeat steps 3 to 5 if you need to cancel additional items.)

If you have canceled a meal box through your delivery overview and later change your mind, you can easily reorder it by following these steps:

Navigate to 'Måltidskasser' (Meal boxes) in the menu.
Select the meal box you wish to (re)order.
Choose 'Vælg' (Select) and specify the number of people and days.
Click 'Næste' (Next) opt for 'En enkelt gang' (one time order) and pick your desired delivery day.
Add the item to your basket.
Click 'Bekræft køb' (confirm your purchase) . Please check your delivery overview to make sure all details are correct.

","You can cancel deliveries on our website within the specified deadlines.","2025-06-30T13:23:32.253+00:00",{"_13":175,"_44":45,"_46":176,"_48":49,"_50":177},4837,[],[178],{"_7":8,"_53":179,"_55":180,"_57":181,"_59":60,"_61":182},"Cancelling a single meal box in our app","

You can easily cancel individual meal box deliveries through our app. Please ensure you do so before the deadline.

Open our app.

Select the 'Min side' (my page) menu item
Navigate to 'Leveringer' (deliveries) and tap on the delivery you want to cancel.
Click the small trash bin icon located in the upper right corner.
A dialog box will appear on the screen. If the delivery is part of a subscription, you will have the option to choose 'Kun denne' (only this) to cancel just this one delivery. If the delivery is a standalone order, simply select 'Afbestil' (cancel).
The selected meal box delivery will then be canceled for the chosen date. If you have additional items to cancel, you will need to repeat steps 3, 4, and 5 for each one of them.

Please check the delivery overview or your confirmation email to make sure that everything is in accordance with your wishes.

","You can easily cancel individual meal box deliveries through our app. Please ensure you do so before the deadline.","2025-06-30T13:23:01.617+00:00",{"_13":184,"_44":45,"_46":185,"_48":49,"_50":186},4838,[],[187],{"_7":8,"_53":188,"_55":189,"_57":190,"_59":60,"_61":191},"Creating/deleting a delivery break","

If you wouldd like to maintain your subscription but pause deliveries, please set up a delivery break.

1) Log in to your page via our website (this cannot be done in the app).
2) Click on 'Leveringspause' (delivery break).
3) Click on 'Tilføj leveringspause' (add delivery break).

4) A calendar will then appear. Click once on the first day of the delivery break as shown below

5) Click once on the last day of the delivery break so that all dates between the first and the last day of the delivery break turn green.

6) Finish by clicking 'Tilføj leveringspause' (add delivery break).

The break is now registrered and visible under 'Leveringspause' (delivery break).

You will not receive any deliveries during this period.

To delete a delivery break, do the following:

1) Log in to your page via the website (this cannot be done in the app).

2) Click on the menu item 'Leveringspause' (delivery break).

3) Tap the waste bin to the right of the delivery break.

4) The delivery break is deleted once the green bar is gone, Check your delivery overview to see your future deliveries and feel free to (re)order any deleted orders

","If you wouldd like to maintain your subscription but pause deliveries, please set up a delivery break.","2025-06-30T13:24:57.997+00:00",{"_13":35,"_15":36,"_19":193,"_20":37},[194,203,212],{"_13":195,"_44":45,"_46":196,"_48":49,"_50":197},4839,[],[198],{"_7":8,"_53":199,"_55":200,"_57":201,"_59":60,"_61":202},"How to buy a gift card","

You can buy a gift card here here

Each gift card gives the recipient the opportunity to choose from any of the boxes included in the price range chosen. So please consider in advance which box might be a good match for the recipient.

1) Choose a gift card and add to basket.

2) Choose a random delivery date as you will receive the gift card by email. The recipient will be able to pick any delivery date of their choice when using the gift card.

3) Click 'Fortsæt til bestilling' (continue to order) - or 'Bekræft køb'(confirm purchase) if you are already logged in on your account. If you are asked to registrer an address please just use your own. The recipient will be able to register the relevant address when using the gift card.

4) After purchasing the gift card you can download it from 'Gavekort' (gift card) on 'Din side' (your account).

","You can buy a gift card here here","2025-06-30T13:26:00.32+00:00",{"_13":204,"_44":45,"_46":205,"_48":49,"_50":206},4840,[],[207],{"_7":8,"_53":208,"_55":209,"_57":210,"_59":60,"_61":211},"How do I use my gift card?","

First of all, congrats on getting a gift card!

1) In order to use your gift card please go to www.aarstiderne.com/gavekort/promo
and click 'Indløs gavekort' (use giftcard) entering the voucher code.

2) You will now see the selection of boxes you can choose from.

3) Select the desired box by pressing 'Tilføj til kurv' (add to basket).

4) If you do not already have a profile, you will be asked to enter your address so that we can check possible delivery days.

5) Select the desired delivery day and press 'Tilføj til kurv' (add to basket).

6) Go to the basket. In the basket you will see the selected box and that it costs DKK 0.

7) Click 'Fortsæt til køb' (continue to order) and enter your information. (If you already have a profile and are logged in, it will say 'Bekræft køb' (confirm purchase) instead).

Please contact us at tel. 70260066 in case you have any questions or concerns regarding the gift card.

","First of all, congrats on getting a gift card! ","2025-06-30T13:25:45.76+00:00",{"_13":213,"_44":45,"_46":214,"_48":49,"_50":215},4841,[],[216],{"_7":8,"_53":217,"_55":218,"_57":219,"_59":60,"_61":220},"Giving a meal box as a gift","

There are a couple of ways to treat someone to one of our delicious meal boxes.

Offer a gift card, allowing the recipient to pick a box and decide on a convenient delivery day
You can also order a box directly from your own account simply by updating the delivery address in your profile.

However, if you are already receiving deliveries from us, there might be potential deadline conflicts. Reach out to us at tel. 70260066, if you have any concerns and we will do our very best to help.

","There are a couple of ways to treat someone to one of our delicious meal boxes. ","2025-06-30T13:25:33.4+00:00","origin","https://kundeservice.aarstiderne.com","actionData","errors"]